Frequently Asked Questions
What is the estimated delivery time for my order?
We ship orders within 48 to 72 hours. Delivery time for your order will be determined by the shipping method you select at checkout. Please note that delivery times may be extended during promotional periods, holidays, or special events.
Do you ship internationally?
Yes, we ship our orders worldwide.
Is your site secure?
Our site is 100% secure. We rigorously protect your data using an HTTPS server equipped with an SSL certificate (recognizable by the green padlock to the left of the URL).
Unlike most websites that focus solely on securing financial transactions and payments, at HINAHYA BIJOUX, we ensure complete protection of your data and login information. They are secure and safe from hacking or malware.
When it comes to payments, we use PayPal and Stripe, leaders in online transaction security. This way, you can shop with complete peace of mind on our store, without any worries.
How can I contact you?
For any questions (order, cancellation, refund, etc.),
Please send us an email to contact@hinahyabijoux.com or directly via the contact form available on the website.
Our customer service will respond to your request within the next 24-48 hours. (Excluding weekends)
What is stainless steel and why is it used for jewelry?
Stainless steel is a durable, corrosion-resistant, and hypoallergenic material. It is widely used for jewelry due to its durability and longevity, as well as its elegant appearance.
Order, how do I track my package?
When your order is processed, a tracking number is assigned to you and sent by email so that you can follow the progress of your package on the carrier's website.
How to choose the right size for stainless steel rings?
We offer a majority of 100% adjustable rings. A size guide is available in the product description if this is not the case.
What should I do if I am not satisfied with my order?
We guarantee your satisfaction or your money back.
If the product does not meet your expectations for any reason, you have 14 days from the date of purchase to return it to us. Upon receipt of the item at our premises, we will refund you in full.
However, it is imperative that all products are returned in perfect condition, i.e., unworn, and that you are responsible for the return shipping costs. In addition, please provide us with proof of postage by email as confirmation of delivery.
Before proceeding with the return, we recommend that you carefully read our return and refund policy available on our website.