Frequently Asked Questions

What is the estimated delivery time for my order?

We ship orders within 48-72 hours. The delivery time of your order will be determined by the shipping method you select at checkout. Please note that the delivery time may be extended during promotional periods, holidays or exceptional events.

Do you ship internationally?

Yes we ship our orders worldwide.

Is your site secure?

Our site is 100% secure. We rigorously protect your data using an HTTPS server equipped with an SSL certificate (recognizable by the green padlock to the left of the URL).

Unlike most sites that focus only on securing financial transactions and payments, at HINAHYA BIJOUX, we ensure complete protection of your data and login information. The latter are secure and safe from any hacking or malware.

When it comes to payments, we use Paypal and Stripe, leaders in online transaction security. So you can make your purchases with complete peace of mind on our store, without the slightest worry.

How can I contact you?

For any questions (order, cancellation, refund, etc.),

please send us an email to hinahyabijoux@gmail.com or directly via the contact form available on the site.

Our customer service will respond to your request within the next 24-48 hours. (Excluding weekends)

What is stainless steel and why is it used for jewelry?

Stainless steel is a durable, corrosion-resistant and hypoallergenic material. It is widely used for jewelry because of its durability and longevity, as well as its elegant appearance.

Order, how to track my package?

When your order is processed, a tracking number is assigned to you and sent by email so that you can follow the progress of your package on the carrier's website.

How to choose the right size for stainless steel rings?

We offer a majority of 100% adjustable rings. A size guide is present in the product description if this is not the case.

What should I do if I am not satisfied with my order?

We guarantee your satisfaction or your money back.

In the event that the product does not meet your expectations for any reason, you have 14 days from purchase to return it to us. Upon receipt of the item at our premises, we will refund you in full.

However, it is imperative that all products are returned in perfect condition, i.e. never worn, and that you are responsible for the return postage. In addition, please provide us with proof of postage by email as confirmation of delivery.

Before proceeding with the return, we recommend that you carefully read our return and refund policy available on our site.